Returns & Refunds Policy

At E for Ear, we are committed to ensuring customer satisfaction with every purchase. Our Returns & Refunds Policy outlines the conditions and process for returning products, requesting refunds, and handling exchanges.

1. Eligibility for Returns

  • Products can be returned within 7 days of delivery, provided they are unused, in original packaging, and accompanied by proof of purchase.
  • Customized hearing aids or products made to specific customer specifications are generally not eligible for returns. Please review the product page details before purchasing.
  • To start a return, please contact our customer support team via email or phone.

2. Return Process

  • Contact us at hforhear@gmail.com or 7999711499 to initiate your return. Our team will guide you through the steps and provide a return shipping address.
  • Once we receive the item and verify its condition, we will process your return request. Returns that do not meet eligibility requirements may be refused or subject to partial refunds.

3. Refunds

  • Refunds are processed within 7-10 business days after receiving and inspecting the returned item.
  • If eligible, your refund will be credited back to your original payment method, or in certain cases, store credit may be issued.
  • Original shipping costs are non-refundable, and return shipping costs may be the customer’s responsibility unless the return is due to a defect or error on our part.

4. Exchanges

  • We offer exchanges on products if they meet the return eligibility criteria and the desired replacement is available. Please initiate an exchange within 7 days of receiving your order.

5. Non-Returnable Items

  • Certain items, including customized hearing aids and items with personalized specifications, are non-returnable and non-refundable unless they arrive damaged or defective.

6. Damaged or Defective Products

  • If you receive a damaged or defective product, notify us within 48 hours of delivery. We will arrange a replacement or refund as needed after confirming the defect.

7. Contact Us

  • For return or refund assistance, reach out to our support team:

Thank you for choosing E for Ear. We strive to ensure satisfaction with every purchase and look forward to providing the best service possible.